Help Center

General Information 

  • What is the StarkHR Marketplace?

  • Do I need Recruiting/Staffing experience to work with StarkHR?

  • What software do I need?

  • Can I use StarkHR with a Mac?

  • What is the Member Portal?

  • Is there a money-back guarantee?

  • Is there a free trial?

  • Is StarkHR legally compliant?

  • Can I watch a guided tour of how the Proposal Process work?

  • Do you have a brochure that summarizes the product?

  • What's the definition of a Recruiter?

  • What you can't do with StarkHR as a Recruiter

  • Why is the pricing for the first year lower than the regular fee?

  • Does your product include documents that are specific to my business needs?

Purchasing StarkHR Programs

  • Who's restricted from purchasing any type of StarkHR subscription?

  • Can I pay by check?

  • What type of payments do you accept?

User Support

  • What type of Support is available with StarkHR HR?

Requests for Proposal

  • What is an RFP - Request for Proposal?

  • Who posts the RFP?

  • How do I submit a proposal?

  • Will I be notified when the proposal is accepted?

  • Are you going to write the proposal for me?

  • Are you going to negotiate for me?

  • Who is responsible for billing?

Training Program 

  • About the training Program

  • How to sign-up

  • How to schedule your 101 session

  • Can I transfer my training access to someone else?

  • What if I want more people to do the training?

Networking Events

  • How to sign-up

  • What is included?

  • What is not included

  • Is there a limit to how many events I can attend?

  • How do I get my networking event ticket?

  • How do I get my conference ticket?

  • Can I transfer my registration to someone else?

  • What if I need an extra ticket?

 GENERAL INFORMATION

 

What is the StarkHR Marketplace?

The StarkHR Marketplace is a subscription to an client marketplace for recruting and staffing businesses that helps fast track client acquisition. It includes: 

Mentoring - step-by-step instructions for setting up your business by an experienced Recruiter who will share tools, tips, and hard-won experience, jam-packed into easy-to-follow lessons written in everyday English.

Client Prospecting - we will put you in from of qualified prospects, people who have the budget, authority, need, and timing to hire your service. There is no need to spend hours and hours and $$ to get a single reply.

Tools - Business and Consulting Templates for use in your business, plus tips & instructions for using each one

Our solution makes it easy for recruiters to quickly find the clients they need without spending hours and hours with cold calling or emails.

Do I need Recruiting/Staffing experience to work with StarkHR?

 

It is a nice thing to have, but our package include training programs and we also offer a free entrepreneurship program that includes formal training and 101 mentoring sessions

What software do I need?

To download the documents and implement them as intended, you will require a high-speed connection to the Internet and access to your company’s shared-access folders.

Some business templates functionality can vary based on system configuration, operating system, and software version. 

Can I use StarkHR with a Mac?

While the vast majority of Microsoft Word® functionality is available on a Mac, some of the methods described and illustrated in the Resource Center will be significantly different for Mac users.

If you are working with a Mac, you should be familiar with the features and functionality differences between Mac and PC. Unfortunately, we do not provide customization support for Mac users at this time.

 

What is the Member Portal?

This is where you will find all your information, including your proposal status. It can be accessed through the icon on the top right of the website.

Is there a money-back guarantee?

No, we don´t offer a money-back guarantee, but you can start using our marketplace for free, by submitting your proposals to our "Free Opportunities"

 

Is there a free trial?

No, we offer a Free Plan, with "Free opportunities", requests for proposal that won´t require you to have a paid plan with us. 

 

Is StarkHR legally compliant?

The purpose of StarkHR is to introduce businesses best practices and to help you build out your business.

Here's what you need to know: 

  • If the content of a template covers legislated topics, we tell you.

  • The StarkHR HR documents and templates are by definition ‘templates’. This means that they are generic and are not created for a particular industry or jurisdiction.  

  • We expect templates will be customized differently by each StarkHR customer. It's your responsibility to ensure that your finished product observes and complies with statutory laws and regulations.

  • While aiming to provide a comprehensive template toolkit, the developers of StarkHR cannot anticipate every client’s individual structure, situation, industry, or jurisdiction.

Please note:  the StarkHR Solution is a horizontal product, designed for a broad industry and geographic audience. This means that adhering to industry and jurisdiction-specific legislation is beyond the scope of our products.

Can I watch a guided tour of how the Proposal Process work?

Do you have a brochure that summarizes the product?

 

Absolutely! Just copy and send this link to anyone, or print it. Download Growth Program Brochure

What's the definition of a Recruiter?

We consider you a Recruiter if: 

YOU ARE

  • A sole and independent contractor or consulting practitioner providing any type of Recruiting/Staffing business.  You may or may not be affiliated with a consulting firm or practice.  

  • Your agreement for services defines you as an independent contractor or vendor.

  • Your services are not part of an employee/employer relationship.

  • You provide services to more than one legal entity or client.

  • Your paid or unpaid services or volunteer work includes providing Recruiting/staffing services

 

YOU ARE NOT

An employee of the business or legal entity that will benefit from the use or eventual implementation of one or more StarkHR documents or information obtained from the StarkHR Resource Center.  This includes recruiters whose clients have provided them with a corporate email address. 

  

What you can't do with StarkHR as a Recruiter

  1. Give others access to the StarkHR Marketplace.  It can only be accessed by you – the License holder.

  2. Submit proposals in the name of others. Your license allows you to submit proposals for your own business 

Why is the pricing for the first year lower than the regular fee?

It's about your business size.  We are in for the long haul, so we expect to grow with you. By charging you a lower fee during your first year with us, we allow you to make the money you need to fund yourself. 

Does your product include documents that are specific to my business needs?

Yes, our packages include the templates and documents you need to start your own recruiting/staffing business.

When you start your own company, you need access to professional documents and templates made specifically for setting up your recruiting or staffing business.

Below is a list of templates and documents we offer. They are created in Word and Excel so they’re completely modifiable. Templates identified with an asterisk (*) are Excel files. All other templates are Microsoft Word files. 

Consulting Budget* - Worksheet used by an HR Consultant to budget and track revenue, expenses, and cash flow

Recruiting Services Brochure - Brochure/flyer examples used to market and summarize services provided by you

Recruiting/Staffing Proposal - Summary of services to be provided to a prospective client by you, typically presented after the initial discovery meeting

Client Contract Agreement - Contractual agreement that establishes terms and conditions for services performed

Client Invoice -Invoice used to list and describe the services provided by you to a client

Timesheets & Expenses* - Workbook containing 3 spreadsheets, each representing a different type of timesheet. Used to track time and expenses associated with your services. May or may not be presented to client with their invoice

Status Report - Report provided to a client, summarizing results, accomplishments, and challenges for a previous period, as well as upcoming tasks and projects

Recruiting Schedule & Estimate* - Print-ready spreadsheet used to outline the estimated costs and timelines associated with a particular search for a client

Preliminary Client Questionnaire - Comprehensive questionnaire presented to client once the contract is signed. Provides you with key information about the client and their existing HR processes to help determine project requirements

Client Priorities Spreadsheet* - Workbook that includes spreadsheets that can used to record and manage client priorities, and document status and completion % of each task/project. May also be used to provide client with details for each billing period

 

Purchasing StarkHR programs

Who's restricted from purchasing any type of StarkHR subscription?

Can I pay by check?

Absolutely.

Here's the drill:  

  1. Complete the online purchase process

  2. The final check out page (you may already be on that check out page and viewing this FAQ ) will provide an option to pay by check

  3. Check off the pay by check option

  4. We will send you an invoice

  5. You send us your check/money order

  6. Once your check/money order has cleared, we'll send you a link to log in.

 

That's it!

Note that the process and your access to your product may take up to 3 weeks to finalize when paying by check or money order. Paying by credit card or Paypal would provide you with instant access.

​​

What type of payments do you accept?

We accept checks, money orders, bank transfers, and credit cards:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

*Please note that all charges are in US dollars.

User Support

What type of Support is available with StarkHR HR?

Email/chat support relating to creating documents and assembling kits within 3 hours during business hours identified on our website.

Phone and/or web conference support available when questions cannot be resolved by email.

 

 

Requests for Proposal

 

What is an RFP - Request for Proposal?

 

Request for proposal refers to a request in which a company announces to companies that funding is available for a particular project, service or program and that they can submit a bid.

It defines the bidding process and contract terms and includes a description of the project/service, the type of contract, cost and other specifics.

Who posts the RFP?

RFP´s are posted by companies, usually by the decision maker and the same person that will receive your proposal

 

How do I submit a proposal?

Submitting a proposal is very simple. Here is a video explaining how it works

Will I be notified when the proposal is accepted?

 

Yes, you will be notified (make sure our email is marked as non-spam. And to verify at least once a day in your "My projects" page about the proposal status

Are you going to write the proposal for me?

No, we will help you with your first proposal template, but  we will not write proposals for you, not will we submit them on your behalf.

Are you going to negotiate for me?

No, we do not provide any kind of negotiation or administrative support.

Who is responsible for billing?

Billing, collection, contract signature are all your responsability. We do not offer this kind of service

Training Program 

  • About the training Program

  • How to sign-up

  • How to schedule your 101 session

  • Can I transfer my training access to someone else?

  • What if I want more people to do the training?

Networking Events

How to sign-up for free?

In order to sign-up for free, you will be required to log in to the platform. Once you have logged into the platform, your discount (100%) will appear on the check-out page. 

What is included?

For networking events - meal and beverage are included

For conferences - please check each event

What is not included

Travelling, Parking, accomodations and promotion material are not included

Is there a limit to how many events I can attend?

No, there are no limits as to how many events you can attend, but you are limited to 1 (one) free ticket per event.

How do I get my networking event ticket?

 

Your networking event ticket will be delivered via email up to 48 hours after your sign-up. Please make sure to mark our email as no-spam. 

How do I get my conference ticket?

​Your conference ticket and infomation will be delivere via email a few days prior the event. 

Can I transfer my registration to someone else?

This is a business event, so you can transfer your registration to someone that works in the same company. If you cannot do this, your registration will be cancelled.

What if I need an extra ticket?

As long as there are seats available you can buy extra tickets. Pricing information are displayed in each individual page