Collection Specialist Collecting and maintaining a record of all overdue payments Maintaining an accurate record of the amount payable and default period Contacting debtors via telephone or email Investigating the reason for delinquency Encouraging and arranging plans for timely payments Keeping records of all collection activities Researching the credit behaviour of all debtors Coordinating with the Accountant to maintain and update payment records Processing any refunds Monitoring overdue accounts on a regular basis Addressing any customer queries Reviewing and undertaking any account alterations Negotiating settlements Undertaking all collection activities in accordance with the collection policy Liaising between the creditors and the company Granting additional payment period and approving/rejecting any partial payment requests Communicating with insurance agencies to streamline collection procedures/policies Recommending collection improvement measures Undertaking administrative duties like faxing documents, balance write offs and processing memos Adhering to the state and company regulations Updating accounts receivable status Preparing and presenting collection reports during audit Reviewing all expired or inactive accounts