Help Desk Manager Lead day to day help desk support tasks. Ensure that the staff is responsive to the complaints. Assign tasks to Help Desk Technical Support teams. Manage Service Desk Support team and other Desk Technicians. Provide adequate services to the customers. Provide timely response to tickets along with the distribution of tickets to appropriate team members. Handle all the complaints and queries efficiently. Provide the best solutions for technical issues and problems. Follow up with customers to determine various areas of improvement. Motivate and mentor the staff to achieve goals and evaluate their performance. Assists Help Desk team in resolving complex network problems. Prepare a report on monthly help desk staff performance.