Customer Service Supervisor Hiring and training customer service executives Addressing customer queries and complaints in a timely and professional manner Coordinating the day-to-day activities of the department Ensuring that the team members adhere to the customer service guidelines and company policies Communicating with customers via phone calls and emails Planning and implementing effective customer service strategies Maintaining a record of all customer data Directing any urgent or sensitive issues to the Customer Service Manager Gathering feedback from customers on the services rendered Processing customer refunds and exchanges Preparing monthly and annual team targets Keeping up-to-date with the company’s new products and other offerings Analyzing customer service reports and suggesting improvements Preparing and assigning daily work schedules to the team members