Service Writer Updating and maintaining customer records and files Monitoring upcoming servicing schedule and booking future appointments Calling and reminding customers about service appointments Coordinating with the Service Technicians in understanding the approximate servicing time required Placing orders for any auto parts required Communicating the servicing costs to the customers Preparing and handing out service instruction manuals Entering the repair/service details into the company’s database Cross-checking motor/auto warranty and insurance details Conducting service follow-up calls and gathering feedback from customers Writing down any customer complaints and service requests Addressing customer queries via phone calls and emails Keeping the customers up-to-date with their service schedule Pitching new servicing offers to customers