Account Representative Address customer queries and complaints of assigned clients Upsell or cross-sell products/services and approach new customers Collaborate with the account managers and submit reports to senior managers Be the prime point of contact to assign customers Negotiate contracts and manage all the paperwork, e.g. orders, invoices, etc. Follow up regularly once you have closed a deal and ensure client’s satisfaction Respond to customer complaints and queries quickly and defuse tension Pass on the issues to the account managers when required Generate leads and approach them via email, cold-calling etc. to meet your sales targets Submit reports on accounts status, sales activity, and others